Our program, ranked No. 6 in the U.S. by College Factual, prepares students to move their companies ahead of the competition by successfully mobilizing and coordinating resources, all while keeping a close eye on the bottom line. Rigorous coursework offers an understanding of complex managerial issues and ethical practices.   



Department Faculty

Adjunct Professors

Wicks, Angela

Angela Wicks

Associate Professor, Management
Faculty Suite B, Room 324

Performance Excellence, Service Operations: Customer Satisfaction and Impact of Technology, Quality Assurance and Control, Patient Satisfaction, Hospital Performance

  • Beta Gamma Sigma
  • Decision Sciences Institute
  • Malcolm Baldrige Quality Award Program
  • Omicrom Delta Kappa
  • SOMA
  • Outstanding Professor Award
  • 2015, Special Examiner
  • 2008, Omicrom Detal Kappa
  • 2007, Examiner
  • 2007, Malcolm Baldrige Quality Award Program Examiner
  • 1998, Beta Gamma Sigma

Branco, D., Wicks, A., Visich, J., Using Quality Tools and Methodologies to Improve a Hospital’s Quality Position, Hospital Topics.

Haskell, M., Issues Impacting Hospice Care for Lesbian, Gay, Bisexual and Transgender Populations.

Lawtan, J., Case Study: Contemporary Cards -- Solving Job Loss Due to Offshoring.

Levine, N., Case Study: Electronic Sheetmetal Craftsmen, Inc..

Roethlein, C., Wicks, A., Visich, J., Narragansett Brewing Company: Build A Brewery, Financial Times Press.

Wicks, A., A Principal Components Factor Analysis of Communication Factors That Create Patient Satisfaction, International Journal of Quality Assurance in Healthcare.

Wicks, A., Case Study: The Joint Jack Company.

McKay-Nesbitt, J., Yobaccio, E., Wicks, A., Asare, K., Integrative Business Education Focused on the Environment: A Description of the, Journal of Higher Education Theory and Practice, 2012.

Visich, J., Wicks, A., Roethlein, C., Narragansett Brewing Company ‘Build a Brewery’ Case Study Competition: Spring 2012, Decision Line, 2012.

Wicks, A., Visich, J., Roethlein, C., Build A Brewery Case Assignment, Decision Line: In the Classroom, 2012.

McKay-Nesbitt, J., Wicks, A., Yobaccio, B., Integrative Business Education Focused on the Environment: A Description of the, Academy of Marketing Science Annual Conference Proceedings, 2011.

Wicks, A., Visich, J., Lean Implementation and Supply Chain Development at Oak Hills, 2011.

Wicks, A., Examining Patient Flow at William W. Backus Hospital, 2010.

Wicks, A., Medication Safety Task Force Report to Improve Process Flow for Entering and Tracking Patient Medications in the Emergency Department, 2010.

Wicks, A., Patient flow: Admit Order to Floor, Rapid Cycle Improvement Project, 2010.

Wicks, A., Visich, J., Practionioner Perceptions of the A3 Method for Process Improvement in Health Care, Decision Sciences journal of Innovative Education, 2010.

Wicks, A., Roethlein, C., A Satisfaction-Based Definition of Quality, Journal of Business & Economic Studies, 2009.

Wicks, A., E., C. W., Managing the Three-Process Segments Measurement of a Customer's Service Experience for an Outpatient Surgery Center, International Journal of Health Care Quality Assurance, 2008.

Wicks, A., Visich, J., Li, S., Radio frequency identification applications in healthcare, Reprinted in EII, 2008.

Wicks, A., Competing Values in Healthcare: Balancing the )Un)Balanced Scorecard, Health Care management, 2007.

Wicks, A., The Integration of the Baldrige and Academia, prepared for Dr. Harry S. Hertz, Director of the Baldrige National Quality Program, NIST, 2006.

Wicks, A., Visich, J., The IDEAL service transaction analysis approach for projects in operations management courses, International Journal of Information and Operations Management Education, 2006.

Wicks, A., Visich, J., Li, S., Radio Frequency Identification Applications in Hospital Environments, Hospital Topics, 2006.

Wicks, A., Visich, J., Li, S., Radio frequence identification applictions in healthcare, Healthcare Technology and Management, 2006.

Wicks, A., Visich, J., Lean Implementation and Supply Chain Development at Oak Hills, 2005.

Wicks, A., Further Notes on Focus Forecasting vs. Exponential Smoothing, International Journal of Forecasting, 2001.